These terms and conditions ("terms") apply when you use Next Door Online, our website and our services, whether you buy, sell, deliver, or simply browse. Please read them carefully. By creating an account, or by placing or accepting an order, you agree to these terms.
1. About Next Door Online
Next Door Online ("NDO", "we", "us") is an online marketplace in Jamaica, offered under the Next Door Online brand. It is operated by Next Door Online LLC, a limited liability company registered in Florida, United States, whose address is 5704 Swordfish Circle D, Tamarac, Florida 33319, USA. Next Door Online LLC is the company you contract with when you use Next Door Online, and the company that takes payments through it. You can contact us at info@nextdooronline.com.
NDO is a marketplace that connects buyers with independent sellers ("sellers" or "stores") and with delivery providers. Unless a listing clearly says that NDO itself is the seller, the products on Next Door Online are sold by the sellers, not by NDO. When you buy a product, your contract of sale is with the seller. NDO runs the marketplace, takes payments, pays sellers their earnings, checks sellers and products, arranges delivery where a store uses NDO delivery, and helps resolve problems.
2. Other terms that also apply
These terms are the main agreement between you and NDO. The following also apply, and form part of your agreement with us:
- Our Privacy policy, which explains how we handle your personal information.
- Our SMS terms, which explain the text messages we send.
- Our Cookie policy, which explains the cookies we use.
- If you sell on Next Door Online: the seller terms you accept when you register as a seller, and any seller declaration you make.
- If you deliver for Next Door Online: the driver agreement or the delivery company terms you accept when you register.
- Any further terms shown to you before you use a particular service, such as a plan, a gift or a wallet service.
If one of those more specific terms conflicts with these terms, the more specific terms apply to that service.
3. Who can use Next Door Online
You must be at least 18 years old to open an account on your own.
If you are aged 13 to 17, you may register as a buyer or seller only with the approval of your parent or guardian. We send your parent or guardian a secure link to approve or decline your request, and your account is not activated until they approve it. Youth accounts cannot buy or sell pharmacy or health products. Earnings from a youth seller account are paid only to a bank account approved by the parent or guardian. Parents and guardians remain responsible for supervising how a young person uses Next Door Online.
Drivers must be at least 18 years old. At launch, sellers must be based in Jamaica.
You may not use Next Door Online if we have closed or restricted your account, unless we agree otherwise.
4. Your account
To create an account you confirm a mobile number with a one-time code sent by text message and choose a password. One person has one account: if you later add a role, such as becoming a seller or a driver, it is added to the same account.
You agree to:
- give us accurate, current and complete information, and keep it up to date;
- use a mobile number and email address that you own or are allowed to use;
- keep your password and verification codes secret, and not let anyone else use your account;
- tell us straight away at info@nextdooronline.com if you think someone else has used your account.
You are responsible for what is done through your account, unless it was done by someone else without your permission and you were not careless with your account details.
5. Buying on Next Door Online
Product information. Sellers are responsible for describing their products accurately, including price, condition, size, ingredients and any restrictions. Photographs are for illustration and may differ slightly from the product.
Prices and fees. Prices are set by sellers and are shown in Jamaican dollars (J$) unless we show them in another currency for your information. Prices shown include General Consumption Tax (GCT) where it applies. Delivery fees and any other charges are shown at checkout before you place your order. You pay the total shown at checkout. We do not add charges that were not shown to you before you placed the order.
Placing an order. When you place an order, you offer to buy the products from the seller. The seller may accept or decline your order. A contract of sale is formed when the seller accepts. If an order includes products from more than one seller, each seller accepts or declines its own part, and you are refunded for any part that is declined or cancelled.
Payment. You pay through Next Door Online using a payment method offered at checkout. Card payments are processed by our payment service providers, and NDO does not store your full card number. Where a cash payment option is offered, the order is not sent to the seller to accept until your payment has been received. We collect payment on behalf of the sellers, and your payment to us settles what you owe the seller for that order.
Cancelling an order. You can cancel an order at any time before the seller accepts it. After the seller accepts it, contact the seller or us and we will try to help, but cancellation is then at the seller's discretion unless you have a right to cancel under the law.
6. Delivery and collection
Each store chooses how its orders reach you: delivery arranged by Next Door Online, delivery by the store itself, or collection from the store. The options, fees and estimated times available for your order are shown at checkout.
Please give a correct delivery address and contact number and be available to receive the order. For some deliveries we text you a delivery code: give it to the driver only when your order arrives. Delivery times are estimates.
Ownership of the products passes to you when you have paid for them, and responsibility for them passes to you when they are delivered to you or collected by you.
7. Returns, refunds and problems with an order
Reporting a problem. If something is wrong with your order, such as a missing, damaged, wrong or misdescribed item, or a delivery that did not arrive, report it through your order in your account within 30 days. The seller is asked to respond within 24 hours, or within 2 hours for a food safety problem. Problems with payment, fraud or other safety concerns are handled by NDO directly. If the seller does not respond or you cannot agree, NDO will review the matter and decide. You and the seller may each appeal NDO's decision once, within 14 days. The current time limits are shown in our Help centre.
Returns. For most products, you may ask from your order page to return a product within 7 days after it reaches you. A product that is defective, wrong or not as described can be returned whatever it is. Perishable goods, and pharmacy, health and cosmetic products, cannot be returned because you have changed your mind. Food is never sent back: a problem with food is put right by a refund or a redelivery. A return request for a defective, wrong or misdescribed product is approved straight away where you provide the evidence asked for; other requests are decided by the seller within 48 hours, and otherwise by NDO. No restocking fee is charged. Some product categories may have a different return period, which is shown in our Help centre.
Refunds. An approved refund is made to the payment method you used, unless we agree another way with you. Card refunds can take some time to reach your account, depending on your bank.
Your legal rights. Nothing in these terms takes away any right you have under the law, including the Consumer Protection Act of Jamaica, or your right to dispute a card payment with your card provider.
8. Selling on Next Door Online
To sell on Next Door Online you must register as a seller, provide the information and documents we ask for, accept the seller terms, and be approved by us. We may decline or delay an application, for example if we cannot verify the information given.
As a seller, you agree to:
- sell only products that you are legally entitled to sell and that are allowed on Next Door Online;
- describe your products accurately and keep your prices, stock and opening hours up to date;
- accept or decline orders promptly, and prepare and hand over or deliver the orders you accept;
- handle returns, refunds and complaints as these terms and the seller terms require;
- comply with all laws that apply to you and your products, including consumer protection, food safety, product safety, licensing and tax laws;
- protect the personal information of buyers and use it only to fulfil their orders.
Tax. You are responsible for your own taxes. You must tell us accurately whether you are registered for GCT and, if so, give your GCT registration details. NDO relies on what you tell us and does not verify your GCT registration.
Food sellers. If you sell food, you are responsible for its safety, quality, preparation, labelling and allergen information.
Fees and payouts. NDO charges sellers the commission and fees set out in the seller terms and shown in your seller account. We give you at least 30 days' notice before we increase the commission you pay. We pay your earnings, less commission, fees, refunds and other amounts due, to the bank account you give us, on the schedule and subject to the minimum shown in your seller account. If a buyer's payment is reversed after you have been paid (a chargeback), we may recover your share of that payment from your future earnings.
Your content. You keep ownership of the photographs, descriptions and other content you provide. You give NDO permission to prepare, process (including with automated or AI assistance), display and promote that content on and off Next Door Online in order to operate and market the marketplace. You confirm that you have the right to give us that permission.
9. Delivering for Next Door Online
Individual drivers and delivery companies who deliver orders arranged by NDO must register, be approved, and accept the driver agreement or the delivery company terms. Drivers must be at least 18 years old and hold the licences, permits and insurance the law requires. A delivery company is responsible for screening, checking the eligibility of, and managing its own drivers.
Drivers and delivery companies must deliver orders safely, lawfully and with care, follow the delivery instructions and confirm deliveries as the service requires. Pay and payouts are set out in the driver agreement or the delivery company terms and shown in the driver or company account.
10. Things you must not do
You must not use Next Door Online to:
- buy, sell or offer anything that is illegal, counterfeit or stolen, or anything that is prohibited on Next Door Online, including weapons, explosives, hazardous materials, illegal drugs, prescription medicines, and tobacco, nicotine and vaping products;
- sell any product that the law restricts, unless we allow it on Next Door Online and you meet every legal requirement for selling it;
- give false or misleading information, impersonate anyone, or open an account for someone else without their authority;
- commit fraud, misuse a payment method, or arrange to pay or be paid outside Next Door Online for an order made through it;
- harass, threaten or abuse anyone, including buyers, sellers, drivers and our staff;
- post reviews or content that are false, unlawful, offensive or that you do not have the right to post;
- interfere with the security or operation of Next Door Online, use automated tools to access it without our permission, or try to access accounts or data that are not yours.
Alcohol is not sold on Next Door Online at launch. Tobacco, nicotine and vaping products are prohibited.
11. Reviews and content
After an order, buyers may review it within 30 days, and may edit their review within 30 days. Reviews must be honest and based on your own experience. We may screen, hold, hide or remove reviews and other content that break these terms or the law, and readers can report content they believe is inappropriate. If we remove your review or content, you may ask us to reconsider once.
The Next Door Online name, logo, website and software belong to NDO or its licensors. You may use them only to use the marketplace as these terms allow.
12. Messages from us
We contact you in your account, by email where you have given and verified an email address, and by text message. We text you a verification code when you ask for one, and security alerts about your account to your verified mobile number. We text you ongoing account, order and delivery messages only if you have agreed to them, using a separate box that is never ticked for you; you can turn them off at any time in your account. Our SMS terms explain the text messages we send, what they may cost you, and how to get help or stop them. We send optional marketing messages, such as cart reminders or offers, only if you have separately agreed to receive them, and you can withdraw that agreement at any time.
13. Restricting, suspending and closing accounts
We may restrict, suspend or close your account, or a role on your account such as your seller or driver role, if we reasonably believe that you have broken these terms or the law, that your account has been used for fraud or puts others at risk, or if we must do so by law. Where we can, we will tell you, and we will tell you how to contact us about it. We may not always be able to give you our reasons, for example where that would prejudice an investigation or the safety of others.
You can close your account from your account settings. If you have orders, deliveries, balances or other obligations still open, we will tell you what must be settled before your account can be closed. Our Privacy policy explains what information we keep after an account is closed, and why.
14. Our responsibility to you
We work to keep Next Door Online available, secure and accurate, but we cannot promise that it will always be available or free from errors.
Sellers are responsible for the products they sell, and delivery providers for the deliveries they make. NDO is responsible for running the marketplace with reasonable care and skill and for what it does itself.
To the extent the law allows, NDO is not responsible for losses that were not reasonably foreseeable when you used our service, or for losses to a business, such as loss of profit or business opportunity.
Subject to applicable law, NDO's total liability to you for all claims arising from your use of Next Door Online is limited to the platform fees NDO received from your transactions on Next Door Online during the 12 months before the event giving rise to the claim.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited or excluded by law.
15. Changes to these terms
We may update these terms, for example to reflect changes to our services, our business or the law. Each version is published on this page with its version number and the date it takes effect, and earlier versions remain available here. When we make a change that affects you, we will ask you to read and accept the new terms the next time you sign in, and you will need to accept them before placing another order. If you do not agree to the new terms, you may close your account.
16. Governing law and disputes
These terms are governed by the laws of the State of Florida, United States. Disputes arising from or relating to these terms or your use of Next Door Online will be decided by the courts of the State of Florida. Before going to court, please contact us at info@nextdooronline.com so that we can try to resolve the matter. Nothing in this section takes away any right you have under the consumer protection law that applies to you.
17. General
If any part of these terms is found to be unenforceable, the rest of the terms continue to apply. If we do not enforce a right straight away, we can still enforce it later. You may not transfer your rights under these terms to anyone else without our agreement.
18. Contact us
Next Door Online LLC, 5704 Swordfish Circle D, Tamarac, Florida 33319, USA. Email: info@nextdooronline.com.