This privacy policy explains what personal information Next Door Online collects, why we collect it, who we share it with, how long we keep it, and the choices and rights you have. It applies to everyone who uses Next Door Online: buyers, sellers, drivers, delivery companies, parents and guardians, and visitors.
1. Who we are
Next Door Online ("NDO", "we", "us") is an online marketplace in Jamaica, offered under the Next Door Online brand. It is operated by Next Door Online LLC, a limited liability company registered in Florida, United States, whose address is 5704 Swordfish Circle D, Tamarac, Florida 33319, USA. Next Door Online LLC is responsible, as the data controller, for the personal information described in this policy. We handle your personal information in accordance with Jamaica's Data Protection Act, 2020.
For any question about your personal information, contact us at info@nextdooronline.com.
2. The information we collect
Information you give us:
- Account details: your mobile number or email address, your name, your password (stored only in a protected, scrambled form), and confirmation that you are 18 or over. If you are aged 13 to 17, your date of birth and your parent's or guardian's mobile number or email address.
- Order and delivery details: the delivery addresses and recipients you enter, delivery instructions, and the orders you place.
- Seller details: your store and business details, contact details, addresses, your Taxpayer Registration Number (TRN), business registration and GCT details, details of the person applying for the store (including date of birth and identity document details), documents you upload to verify your store, and your payout bank account details.
- Driver and delivery company details: your date of birth, identity document details, TRN, vehicle details, driving licence, vehicle registration, insurance, fitness and police record documents, the areas you serve, company registration details, and payout bank account details.
- Content you provide: reviews and photos, messages about orders and deliveries, complaints and reports, and product listings.
- Your choices: whether you have agreed to ongoing text messages about your account, orders and deliveries, and to optional messages such as cart reminders by email or offers, and your cookie choices. For text messages, we record your mobile number, when you agreed or withdrew, the wording you were shown, how you did it (for example in your account, or by replying STOP), and your IP address and browser type when you used our website to do it.
Information we collect when you use Next Door Online:
- Security and device information: when you accept our terms we record the version accepted, the date and time, your IP address and your browser type. We set a cookie with a random identifier on your device to help detect fraud, and we keep a record of sign-ins with a description of the device used.
- Location: if you tap "Use my current location" when entering an address, we take your device's location once to fill in the address. We do not track buyers' locations. Drivers share their location while they are online and carrying out a delivery, after agreeing to it.
- Delivery records: delivery confirmations, including a photo or the name of the person who received the order where the delivery requires it.
- Performance information: if you allow analytics cookies, we measure how quickly our pages load. We do not use third-party analytics or advertising tools.
- Voice search: if you use voice search, your browser converts your speech to text. We receive only the text of your search.
Information from others:
- Payment providers tell us whether a payment succeeded. Card details are entered directly with our payment providers: NDO never receives or stores your full card number.
- If someone aged 13 to 17 names you as their parent or guardian, we receive your mobile number or email address from them. A delivery company gives us details of its drivers. A buyer may give us the name and address of someone receiving a gift or delivery.
3. How we use your information
We use your information to:
- create and secure your account, confirm your mobile number, and let you sign in;
- process orders, take payments, give refunds, and pay sellers, drivers and delivery companies;
- arrange and track deliveries;
- check and approve sellers, drivers and delivery companies, and keep the marketplace safe and lawful;
- send you the verification codes you ask for, security alerts about your account and, if you have agreed to them, updates about your account, orders and deliveries by text message (these updates always appear in your account, and by email where your address is verified);
- handle questions, complaints, returns, reviews and reports;
- detect and prevent fraud and misuse, for example by holding a suspicious order or account for review by our team;
- keep financial, tax and other records the law requires, and respond to lawful requests from authorities;
- help sellers prepare their product listings, including with automated or AI tools, where the seller has agreed;
- send optional messages, such as cart reminders by email or offers, only if you have agreed (we never send cart reminders by text message);
- improve how Next Door Online works, using page-speed measurements only if you allow analytics cookies.
We use your information because we need it to provide the service you ask for under our terms, because the law requires it, because it is in our legitimate interest in running a safe and reliable marketplace (in a way that does not override your rights), or because you have given your consent. Where we rely on your consent, you can withdraw it at any time.
4. Who we share your information with
- Sellers: when you order, the seller receives your name, the delivery address and contact number you gave for the order, your email address, and your delivery notes, so that it can fulfil and support your order. Sellers never receive your payment card details.
- Drivers and delivery companies: before accepting a delivery, a driver sees only the area and size of the job. After accepting it, the driver sees the recipient's name, the delivery address, landmark and instructions. Drivers are not given your phone number or email address. While a driver is carrying your order, you can see the driver's location.
- Parents and guardians: if you are aged 13 to 17, your parent or guardian receives your name and the request they are asked to approve.
- Service providers who work for us, under contract and only on our instructions: hosting and data storage (DigitalOcean); email delivery (Amazon Web Services or Mailgun); text message delivery (Amazon Web Services, Twilio or ClickSend) and mobile carriers; payment processing (Stripe, PayPal or PowerTranz); error monitoring; AI tools used to help sellers prepare listings (Anthropic); and a service that checks whether a new password has appeared in a known data breach, which receives only a small part of a scrambled form of the password, never the password itself.
- Authorities and others where the law requires it, or where it is necessary to protect the rights, property or safety of our users, our staff, the public or NDO.
We do not sell your personal information. We do not share your personal information with third parties for their own marketing. We do not share your mobile number or your consent to receive text messages with any third party for marketing or promotional purposes.
5. Information processed outside Jamaica
Next Door Online LLC is based in the United States, and our systems and data are hosted in the United States. Some of our service providers process information in the United States and in other countries. This means that your personal information is transferred from Jamaica to, and stored and processed in, the United States and those other countries, where data protection laws may differ from Jamaica's. We protect it to the standard this policy describes wherever it is processed, including by using providers bound by contract to protect it and to use it only on our instructions, and we transfer it in accordance with the data protection law that applies.
6. How long we keep your information
We keep your information only for as long as we need it for the purposes in this policy, or as long as the law requires. In particular:
- Orders, payments, payouts and tax records: 7 years after the end of the financial year in which they were made, as tax and financial records must be kept. After that, the personal details in them are removed.
- Seller, driver and delivery company verification documents: up to 2 years after the relationship ends. Documents that were rejected, withdrawn or expired: 180 days.
- Driver location history: 30 days.
- Delivery confirmation photos and delivery messages: 180 days. Messages about orders: 2 years.
- Carts that are not completed: 30 days. Unfinished registrations: 30 days after they were last used.
- A copy of your data that you ask for: 7 days, after which the download is deleted.
- Records of your agreement to, and withdrawal from, our text messages: kept as proof of what you chose, including after your account is closed.
- Records of the terms you accepted, and security and audit records: as long as they are needed to show what was agreed, to protect the marketplace and to meet our legal obligations, including after an account is closed.
When you close your account, we delete or anonymise your account details, addresses and saved recipients, your reviews lose your name, words and photos (the star rating remains), and your complaints and reports lose their words. We keep the records described above for the periods stated, and where money may still be owed to or by you, we keep your verified contact details until 90 days after nothing is owed.
7. How we protect your information
We protect your information with technical and organisational measures, including encrypted connections, encryption of identity numbers and bank account numbers, scrambled storage of passwords and verification codes, access limited to the staff who need it, and malware scanning of uploaded documents. Card payments are handled by our payment providers, so your card number never reaches our systems. No system is completely secure, but we work to protect your information and to respond promptly to any incident.
8. Your rights and choices
Under Jamaica's Data Protection Act, 2020, you have rights over your personal information. You can:
- Get a copy: ask for a copy of your personal information from your account settings. We prepare a secure download, available for 7 days.
- Correct it: change most of your details in your account. For verified details, such as identity or business details, send a correction request from your account and we will review it.
- Delete it: close your account from your account settings. If you have orders, deliveries, balances or other obligations still open, we will tell you what must be settled first. Some records must be kept, as explained in section 6.
- Withdraw consent: turn off text messages, cart reminders and offers in your account, and change your cookie choices at any time from our Cookie policy page.
- Object or ask questions: contact us about how we use your information, including any use based on our legitimate interests.
- Complain: if you are not satisfied with our response, you can complain to the Office of the Information Commissioner in Jamaica.
We respond to requests within 30 days. We may need to confirm your identity first, for example by sending a code to your verified mobile number or email address.
For text messages, our SMS terms explain how to get help and how to stop them.
9. Children and young people
Next Door Online is not for children under 13. Young people aged 13 to 17 may register as buyers or sellers only with the approval of a parent or guardian, who receives a secure link to approve or decline. Youth accounts cannot buy or sell pharmacy or health products. If you believe a child under 13 has given us personal information, contact us and we will delete it.
10. Cookies
We use cookies that are strictly necessary to keep you signed in, keep your cart and protect against fraud. Analytics cookies are off unless you turn them on. Our Cookie policy explains the cookies we use and how to change your choices.
11. Changes to this policy
We may update this policy, for example when we change our services or the law changes. Each version is published on this page with its version number and the date it takes effect, and earlier versions remain available here. If we make an important change, we will tell you through Next Door Online.
12. Contact us
Next Door Online LLC, 5704 Swordfish Circle D, Tamarac, Florida 33319, USA. Email: info@nextdooronline.com.