These SMS terms explain the text messages Next Door Online sends, what they cost, how to get help, and how to stop them. Please read them with our Terms & conditions and our Privacy policy.
1. Who we are
Next Door Online ("NDO", "we", "us") is an online marketplace in Jamaica, offered under the Next Door Online brand. It is operated by Next Door Online LLC, a limited liability company registered in Florida, United States, whose address is 5704 Swordfish Circle D, Tamarac, Florida 33319, USA, which sends the text messages described in these terms. You can contact us at info@nextdooronline.com.
2. The messages we send
We send four kinds of text message (SMS). None of them is advertising.
Codes you ask for. When you tap a button such as "Text me a code", we text a one-time verification code to the number you entered. This is how we confirm your mobile number when you register, and how you reset your password, confirm a new mobile number, confirm a sensitive change or transaction on your account, or recover access to it. We send a code only when you, or someone using your number, asks for one. A code expires after 5 minutes and can be used once.
Messages someone asks us to send to you. For example, if someone aged 13 to 17 registers and names you as their parent or guardian, we text you a secure link asking you to approve or decline their request; we may also text you an invitation to manage a store, a secure link to upload documents you were asked for, a link to a gift someone sent you, or a link to confirm an account closure you asked for. When an order is being delivered or is ready for collection, we text the number on the delivery address, or the person the buyer named to receive it, the code to give the driver or the collection point, and may tell them that the driver is waiting at the drop-off or, if the delivery cannot be completed, what happens next. Each is a message about that request or delivery.
Security alerts about your account. For example, when your account is locked after too many unsuccessful sign-in attempts, when your contact details are changed (we tell your previous number), when your account is restricted or restored, or when a sign-in method or your e-card's security changes. These protect you if someone else gets into your account, so we send them to your verified mobile number unless your number has opted out (see section 7).
Ongoing account, order and delivery messages, if you agree to them. These include:
- Order and delivery updates: for example, when an order is placed, accepted, declined, being prepared, out for delivery, ready for collection, delivered or cancelled, and updates about refunds and complaints.
- Messages for sellers, drivers and delivery companies: for example, new orders, registration and approval updates, and payout and billing notices.
We do not send cart reminders by text message. We do not currently send marketing or promotional offers by text message either. If we start, we will only text you offers if you have separately agreed to receive them. Agreeing to receive offers is never a condition of using Next Door Online or buying anything.
3. Your consent
Codes. When you enter your mobile number and tap "Text me a code" (or a similar button), you ask us to text a one-time verification code to that number. The words beside the button say so.
Ongoing messages. We send ongoing account, order and delivery messages only if you agree to them by ticking the box "Text me about my account, orders and deliveries". The box is offered when you create your account as a buyer, seller, driver or delivery company, when you check out as a guest, and at any time under Notifications in your account (Notices in the seller, driver and delivery company portals). It is separate from our Terms & conditions, it is never ticked for you, and you do not have to tick it to register or to buy. If you do not tick it, we will still send you the codes you ask for, and your updates will appear in your account or on your order page (and by email where you have a verified email address). We record when you agree or withdraw, the wording you were shown, and how you did it.
The same consent applies whichever country your number is in, and whichever of our sending identities texts you.
Only give a mobile number that you own or are allowed to use. If your number changes, update it in your account so that messages meant for you do not go to someone else.
4. How often we send messages
How many messages you receive depends on what you do. Verification codes are sent only when you or someone using your number asks for one. Order and delivery updates are sent as an order moves along, so you may receive several messages for one order. Message frequency varies.
5. Cost
Next Door Online does not charge you for the messages we send. Message and data rates may apply. Your mobile carrier may charge you for receiving text messages, including when you are roaming. Check with your carrier for details.
6. Getting help
For help with our text messages, email info@nextdooronline.com.
If you receive our messages in the United States or Canada from our US toll-free number, you can also reply HELP to any of those messages to receive help information.
7. Stopping messages
In your account, anywhere: turn off "Text me about my account, orders and deliveries" under Notifications (Notices in the seller, driver and delivery company portals). This works whichever country your number is in. Ongoing messages stop straight away. Codes you ask for, and security alerts about your account, are still sent.
United States and Canada: reply STOP to any message from our US toll-free number. You will receive one message confirming that you have been unsubscribed. We record your request, and we will send no further messages to your number, from that number or any other, except a verification code you ask for by text. Because the toll-free number itself has unsubscribed you, it cannot send you codes either until you reply START to it, which also gives your consent to ongoing messages again.
Jamaica and other countries: our messages are sent from a one-way sender name ("nextdoor"), so replies to them, including STOP and HELP, cannot be received. Use the switch in your account, or email info@nextdooronline.com from anywhere (including if you have no account) and we will record that your number has opted out. After that we send your number nothing but a verification code you ask for.
Also:
- If you stop receiving text messages, your account and order updates remain available in your account, and by email where you have a verified email address.
- To stop all messages about your account, you can close your account once nothing is outstanding on it, such as an open order, delivery or balance. If money may still be owed to or by you, we may still contact you about it.
8. Delivery of messages
Text messages are delivered by mobile carriers, which are not responsible for delayed or undelivered messages. We cannot guarantee that every message will arrive, or arrive on time, for example if your phone is off, out of coverage or roaming. If a verification code does not arrive or has expired, you can ask for a new one. Never share a verification code with anyone. The only time our support team will ask you to read a code back is when you have contacted us yourself to close your account or to ask for a copy of your data, and the message containing the code says so.
9. Your privacy
We use your mobile number to send you the messages described in these terms and to keep your account secure. To deliver them, we share your mobile number and the content of each message with our SMS service providers, such as Amazon Web Services, and with mobile carriers. They process this information only to deliver our messages.
We do not sell your mobile number, and we do not share your mobile number or your consent to receive text messages with third parties for their own marketing purposes. Our Privacy policy explains how we handle your personal information, how long we keep it and the rights you have.
10. Changes to these terms
We may update these SMS terms, for example when we change the messages we send or the way you can stop them. Each version is published on this page with its version number and the date it takes effect, and earlier versions remain available here.
11. Contact us
Next Door Online LLC, 5704 Swordfish Circle D, Tamarac, Florida 33319, USA. Email: info@nextdooronline.com.